Terms & Conditions 

 

All of our drivers are handpicked and trained by SDL. We do not use agency or temporary staff not associated with SDL. 

 

Our drivers expect to be on site awaiting a collection no longer than 30 minutes. Waiting time is charged to the booking dealer at a rate of £20.00 + VAT per hour after the initial 30 minutes. The charge is made due to the delay in the drivers’ time and the effect of the amount of scheduled jobs that the driver needs to complete. 

 

If the vehicle requires a charge en route a waiting time fee of £30.00 + VAT per hour will apply. The cost to charge the vehicle via a charging terminal is treated in the same manner as fuel and is chargeable, the receipt(s) will be photographed and sent to your registered email address within minutes of the job completion. Please be mindful that some vehicles may require multiple charges per journey and the vehicle may have additional miles added should the driver have to go off route to find a charging terminal. 

 

Like most motor trade insurance policies our insurance does not cover punctures, glass damage or damage from road debris. This is deemed to be no fault of the SDL Driver as the damage would occur whoever was in charge of the vehicle. SDL does not accept liability for any damage caused to vehicles unless it is a direct result of driver error. 

 

While the vehicle is under the control SDL we are responsible for the any of the above. Due to covert cameras the driver generally has no idea if he has exceeded a speed limit or has overstayed in a car park. In any event the registered keeper WILL receive the enforcement notice relating to the offence. 

 

It is imperative that the person who receives the notice or summons complies with the law and fill in the relevant section on the fine or the enforcement notice stating that they were NOT in control of the vehicle at the time of the offence, this is generally section B or section 2. 

 

SDL will honour their responsibilities to pay any of the above offences as long as the request for information has been completed by the registered keeper in a timely manner. If the notice has been ignored and the fine has been escalated, SDL will only be responsible for the original charges relating to the offence. 

Although the original offence may have been caused by an agent of SDL, unless the registered keeper of the vehicle has absolved his/her liability by completing the relevant section on the enforcement notice they will always be liable under English Law. 

 

When our driver collects your vehicle, they make a record of the exterior and interior condition on a vehicle inspection sheet which both parties’ sign. All of our drivers are trained to report on a vehicle’s cosmetic condition. If our driver has misreported on the condition sheet a physical defect to the vehicle’s exterior, then the responsibility will be with SDL. 

 

Our driver will ask you to sign a vehicle condition report on delivery of the vehicle to you. Once the vehicle has been inspected and the vehicle condition report has been signed by you or by a representative of your company SDL will have no further liability and will not be held responsible for any future claims as to its roadworthiness, mechanical or cosmetic condition. 

 

SDL, its staff and employees cannot give any guarantees. Vehicle condition reports or vehicle appraisals are based on the opinions of the driver/appraiser following a visual assessment as to the condition of the vehicle at the time of the inspection. If the purchaser/buyer has requested a telephone appraisal it is the purchaser/buyer’s responsibility to ask the appraiser to check items that are standard or non-standard items. The purchaser/buyer may ask our drivers to the check the V5, number of keys, and service books/histories. Where a road test is conducted the report is based on the opinions of the driver/appraiser in the limited time allowed to get the vehicle up to the normal operating temperature. 

 

In the event of a vehicle breakdown, your vehicle will be attended by the AA and assessed (waiting time charges may apply). If the vehicle cannot be repaired by the roadside, it can be recovered to a destination of your choice (charges may apply). 

 

SDL cannot be held responsible for the mechanical condition of a vehicle that we have been instructed to move. A driver will rely on the accuracy of a vehicle’s warning lights or a multi-function display and will take all reasonable measures to protect himself/herself and the vehicle being moved. 

 

Our drivers are trained to communicate with the customer if a vehicle will not arrive within one hour of the agreed time. No responsibility is accepted by SDL for a late arrival. Whilst SDL plans all routes effectively, unforeseen incidents (traffic, accidents, road closures etc.) can cause delays. SDL will endeavour to keep the Customer / Dealer fully informed of any delays during delivery. 

 

In the event of the vehicle needing fuel, the driver will obtain a receipt, photographed copies of which will be sent with the proof of delivery documents within one hour of the vehicle being delivered. 

 

Where a driver has been dispatched and a movement is cancelled by the either dealer/customer, not by SDL, less than twenty-four hours before its earliest collection date, an aborted movement charge will apply. Where an aborted movement physically occurs the original charge for the movement will apply. 

 

If you are not an account holder you can pay for movements as you require them. If you have an account with SDL our invoices are due for payment no later than 30 days after the invoice has been raised. Jobs are invoiced by our system the week they are completed. If an agent or representative from your company has instructed us (verbally or written) to complete a movement but has not supplied us with an order number, the invoice is still due on the due date.